Delivery & Returns

Delivery

Northern Ireland & UK

Standard Delivery   –   £3.95

Orders Over £50   –   Free

Republic of Ireland

Standard Delivery   –   £6.50

Orders Over £100   –   Free

International Delivery

For specific country postage rates please contact us.

Returns Policy

Online Returns

If you are not completely satisfied with your purchase, you can return it within 14 days of purchase in its original condition and packaging (e.g. box). The box including any labels should not be defaced or damaged in anyway. We will refund the product price but unfortunately we are unable to refund any postage costs.

Returns can also be taken back to our store. Please take proof of purchase with you when returning items.

If you require an exchange please give us full details of your requirements.

We recommend that you obtain proof of delivery for your return, as we are not liable for goods lost in transit.

Please be advised that due to the nature of highly beaded decoration, sequins or jewelled detailed of some products, some small beads and trims will become loose during normal wear and tear and are not a manufacturing fault.

Please note unless the description states otherwise our shoes are not waterproof.

Returns Address:

Customer Returns 
Houstons Footwear
110 Strand Road
Derry / Londonderry
BT48 7NR

In Store Returns

If you are not completely satisfied with your purchase, you can return it within 14 days of purchase.  Your purchase must be in its original condition (unworn) and in its original packaging for a full refund, exchange or credit note.  The box including any labels should not be defaced or damaged in anyway.  All goods must be accompanied with proof of purchase.

There is no return on sale items.

2 thoughts on “Delivery & Returns

  1. Hi, I live in the U.K & am interested in purchasing Marco Moreo black sock boot. Would I have to pay any import taxes or duties? Could they be returned for full refund?. Kind Regards.

    1. Hi Amanda

      No import taxes or duties to pay and no problem returning for full refund!

      Kind regards

      Houstons

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